AKIERO field notes

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clinic growth.

Where patient demand, clinic operations, and marketing meet.

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12 articles
Clinic + marketing6 minute read

A connected-care bill is not a clinic promise

Canada's proposed Connected Care for Canadians Act is about health-information technology vendors. It does not let a clinic promise connected records, a patient portal or a frictionless booking path before those things exist.

Patient demand6 minute read

Digital health use is not proof a clinic journey works

New Canadian data shows many adults engage with digital health services. That does not tell a clinic whether its own public path is clear, accessible or connected to a workable booking handoff.

Clinic + marketing6 minute read

Virtual care is not a video-first rule

A new Statistics Canada study shows telephone remains the most common virtual-care mode for many appointments. For clinics, that is a cue to design a clear channel choice, not to assume video is always the better experience.

Clinic + marketing6 minute read

A digital clinic is not automatically easy to book

Canada's digital-health systems are becoming more common. That does not tell a clinic whether a prospective patient can find, understand and complete its public booking path.

The question behind the numbers

Where did the patient journey break?

Compare what campaigns report with what your team sees after the inquiry.

Review your clinic's journey